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Solutions to key Pains

Customer Portal for Lab Customers which can help overcoming the following challenges. Now your customers can get your lab service on their own, 24 hours a day.

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Challenges for Lab “business”
  • Difficult to track lab service performance and forecast to next business planning.
  • Difficult to automate lab and decision processes to reduce costs and streamline operations.
  • Difficult to control increasing operating cost to cover for the same on various departments.
  • Difficult to expand lab services and reach more customers.
Challenges for Lab “customers”
  • Difficult to manage increasing customer jobs (lab service for testing) at a time
  • Difficult to manage increasing customer issues, complaints and requests running manually
  • Difficult to maintain quick and effective delivery to clients
  • Difficult to keep customer satisfaction on top of increasing customer orders/jobs
Challenges for Lab “operational process”
  • Difficult to minimize the long time consumption on manual search and record collection for samples and other elements
  • Difficult to improve performance in terms of sample turnaround and the quality of reported data
  • Difficult to remove errors during manual calculation processing, eliminating costly retesting
  • Difficult to deliver fast and on-demand specific reports from customer against job
Compatibility

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Support

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Solutions

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Management

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